Frequently Asked Questions

Find quick answers to common questions about shopping with D'mayor Store. Can't find what you're looking for? Contact our customer service team for personalized help.

💳

Orders & Payment

🚚

Shipping & Delivery

🔄

Returns & Exchanges

👕

Products & Sizing

👤

Account & Website

💬

Customer Service

Still Have Questions?

Our customer service team is here to help! Get in touch with us for personalized assistance with your order, product questions, or any other concerns.

📦

Track Your Order

Get real-time updates on your shipment

🔄

Start a Return

Easy returns within 30 days

📞

Get Support

Chat, call, or email our team

Frequently Asked Questions

Orders & Payment

How do I place an order?

What payment methods do you accept?

Can I modify or cancel my order after placing it?

Do you offer payment plans or financing?

Why was my payment declined?

Shipping & Delivery

How long does shipping take?

Do you ship internationally?

How can I track my order?

What if my package is lost or damaged?

Can I change my shipping address after placing an order?

Returns & Exchanges

What is your return policy?

How do I start a return?

How long do refunds take?

Can I exchange an item for a different size or color?

What items cannot be returned?

Products & Sizing

How do I find the right size?

Are your products true to size?

Do you restock sold-out items?

How do I care for my D'mayor Store products?

Are your products sustainable?

Account & Website

Do I need an account to place an order?

How do I reset my password?

How do I update my account information?

Why can't I access my account?

How do I unsubscribe from emails?

Customer Service

How can I contact customer service?

What are your customer service hours?

Do you offer price matching?

Can I speak to someone about a specific order issue?

Do you have a physical store I can visit?

Still Have Questions?

Track Your Order

Start a Return

Get Support